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AIB Contact

Allied Irish Banks Customer Service

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AIB, also known as Allied Irish Banks, is amongst the ‘Big Four’ banks that dominate Ireland’s banking sector. It came into being in the 1960s when three of Ireland’s high-street banks bundled together to form an alliance, hence the name.

It has thrived as a dominant brand ever since, rivalling the largest bank of the country, the Bank of Ireland. Its involvement has since grown to countries like the United States, Poland and neighbouring Great Britain.

Since 2010, the bank’s majority stakeholder has been the Irish government, which took it into public ownership following the banking crash of 2008.

Allied Irish Banks

In terms of services provided, AIB is a multi-pronged financial institution that offers commercial banking, business banking, and international banking through its AIB Capital Markets division. Its product selection includes the ordinary bank accounts, insurance policies and pensions, as well the more complex products like treasuries and bonds.

In order to get in touch, AIB has a wide selection of customer helplines, depending on the nature of enquiry and the customer type (business/personal...).

The multiple channels are listed below for your convenience.

 

Internet and Phone Banking

You can ring one of the following numbers:

 

Credit/Debit Card Services contact number

If you have queries about your credit cards, please contact the following helplines:

To report stolen cards, please find the reporting webpage on the website via its Contact Details page.

 

AIB Mortgages: contact information

For mortgages queries, please contact:

  • Existing Customers: 1890 252 008.
  • New Applicants: 1890 24 24 25 and International helpline +353 1771 5613.

Opening Hours are between 9am – 5pm, Monday to Friday.

 

Student/Graduate helpline

The students have a dedicated helpline, 0818 303 203, opening Hours are between 9am – 5pm, Monday to Friday.

 

AIB Business customers: contact methods

For business puposes, you can choose one of the following numbers:

  • Local helpline: 0818 72 00 00.
  • International helpline: +353 1 641 4889.

Opening Hours are between 9am – 5pm, Monday to Friday.

 

AIB: useful phone numbers

Find below some useful AIB phone numbers:

  • Home Insurance Customer Service Line: 1850 27 26 25.
  • Emergencies: 1890 25 33 47.
  • Car Insurance Customer Service Line: 1850 27 26 25 and International Line +353 1858 3504.
  • Claims Line: 1850 63 53 43.
  • Accidents and Breakdowns: 1850 63 53 43.
  • Payment Protection Insurance Mortgages: 061 737373.
  • Personal Loans: 1850 200 650.

Opening Hours are between 9am – 5pm, Monday to Friday (expect for emergencies)

 

Other contacts

For alternative contact channels, you can get in touch through Twitter, Facebook or via its own WebChat service from its website. Opening Hours for Social Media support teams are between 9am – 8pm, Monday to Friday and 9am – 5pm, Saturday and Sunday.

Although opening hours are affected due to COVID-19, AIB has over 200 branches where you can also obtain help and advice. It is advisable to book an appointment if you require dedicated support for your issue.

Please check for opening times on the website before making a trip to your branch.

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I have a query about my account, please call me as soon as possible Thank you