The Bank of Scotland plc is a 17th century commercial and clearing bank which is located in Edinburgh, Scotland. The Bank of Scotland customer service department has developed several ways for customers for enquiries, complaints, report of stolen card and availing other customer support services.
The Bank of Scotland customer support team delivers its services through phone, social media, SignVideo service and by post.
Bank of Scotland Phone Contact
The Bank of Scotland customer support team customer support experts are available 24 hours a day to help the customers with any banking issue or address their enquiries.
The customer support team can be contacted any time to inquire about the account opening process, internet banking, debit/credit card issues, products and services or other bank related matters.
The Bank of Scotland website provides a list of contact numbers for every kind of enquiry including bank accounts, savings, credit cards, mortgages, personal loans, car finance, insurance, investments and similar banking services. For account specific enquiries, the contact number is 0345 602 0000.
The Bank of Scotland on Twitter
Contacting The Bank of Scotland customer support team through Twitter is one of the widely used communication methods for internet banking enquiries.
The team gets back to the customer within a matter of few minutes or hours. For security purposes, the customers are requested to not provide any sensitive personal or financial information on Twitter.
The Bank of Scotland customer support team account can be found with the name ‘@AskBankofScot. Though the Twitter account is independent of the Bank of Scotland and is owned by a third party, customers’ enquiries are addressed rapidly.
The Bank of Scotland is one of the few banks that provide SignVideo feature for its users. SignVideo service helps British sign language (BSL) users to communicate with the support team through an online interpreter.
Communicating through post
Complaints and enquiries for matters other than those related to internet banking can also be made through post. The customer support service team responds within a few days in the following address: The Mount, Edinburgh EH1 1YZ.
Personal Protection Insurance Complaints or claims can be made through dedicated contact number or email. An online form with full set of instructions is also available on the website for such complaints.
The complainer is required to fill a questionnaire and sent it through post on the mailing address. The Bank of Scotland customer service responds through a decision / response letter within a few days’ time after reviewing the claim or complaint filed.