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concerning a severe fall on the circle line tube at paddington on thurday the 8th of Novembe 2018 ,i fell down numerusl steps and have hurt myself badly.,I had to go to A&E,we did report the incident to a woman called Elley she tried to phone for assistance but she got no reply,Elley told us to take photos of the damaged step that caused the fall..I have also taken photos of my injuries I have sustained due to the fall I have sustained whip lash and have been put on medication.I am in a lot of pain and find it hard to walk , I am not a young person .My day out was supposed to have been a gift and I wanted to do some christmas shopping at Harrods which I never got .