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I used free telephone number as wished to know why I can no longer reply to a text from my son in Australia. Could not get past the first question asked by answering machine.. I was asked to press 1 or ? I need to reply urgently. There are many applications I don't use eg Internet and many have been stripped away eg weather, whats app. Cortana to name but a few. I think I need to review the situation and see if I need a different package or a different provider. I am pay as you go. My son can email me and it's frustrating not being able to reply. Hope you can help. Regards Marie walker.