Fastway is a courier company that offers courier services on a unique and franchised basis. The company was set up in New Zealand in 1983 and has since expanded to become a global operation, helping people get access to a personalised courier service in 5 countries worldwide.
They place a big emphasis on using the newest technology to help keep parcels safe and secure, and make sure they are delivered efficiently. Their franchise system makes them a good choice of private courier for individual consumers, or small and medium sized businesses based in Ireland or operating online.
They strive to be committed to customers needs, and have over 250 partners across the entirety of Ireland.
Fastway Couriers Ireland methods of contact
To simply send a parcel or receive a quote for possible work, then their website has all the services listed and easy online application. However, if you have any questions or problems with the process you can contact Fastway directly.
The way in which Fastway prefer to receive and deal with queries, and the one which will yield the fastest, if not the most helpful, response and solution to any issues you may have, is to contact them via the support function that can be found in the bottom right hand corner of every page on their online site.
This function allows you to type your problem into the list of pre-emptive issues and the database will offer a solution based on past issues. This is also the way in which you must log complaints, and Fastway customer service will contact you via whatever contact method you prefer.
If you find that your issue or query is not included in this list of pre-made solutions, then it would be best to get in contact with your local Fastway servicing centre and have your concern addressed by a member of the customer service department at the Fastway depot. A full list of the Fastway depots across Ireland can be accessed via their ‘contact us’ page on their site.
This page will give the contact information for each centre including the counties they service, the postal addresses, and opening times, however, once again telephone contact must be made through the online support feature.
Contact Fastway by phone
If you are an existing customer then you will be given a personal phone number and e-mail upon sign up that you can use to get in touch with your contact at Fastway, who can help address any concerns you have with the process. This telephone number and e-mail are unique to you and cannot be accessed online.
If you are a new customer there is no set customer service call centre that you can ring to answer any queries you may have about Fastway, instead you must ring your local Fastway distribution centre. The Fastway phone number for the central distribution network in Dublin is 1 424 2900 and they can answer basic questions, however will not be able to access your personal customer information and will most likely direct you back to the Fastway website.
For postal queries the address for the Fastway offices is: Fastway Couriers Ireland, Ballymount Cross Industrial Estate, Ballymount Rd Lower, Ballymount Little, Dublin 24, D24 YE33.