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How to contact MyHermes Ireland customer support?

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MyHermes Ireland is one of the leading parcel delivery companies and it is almost inevitable not to experience issues as a customer. This is why MyHermes has made available and public its customer support contact phone numbers so they can resolve issues in time and effectively.

Contact Hermes

Generally, for orders with a retailer (using MyHermes as a third-party delivery company), it is best if you contact the retailer directly using their “Contact us” information. For your direct dealings with MyHermes, this article will list out the best contact options for you to get in touch with the customer support team.


MyHermes General Enquiries

For general enquiries, it is best that you make use of email or web chat on the company’s website. For enquiries about your delivery or collection, call the Hermes Group Customer Service Advisor on 0330 333 6556.

The phone line is open from 8am to 8pm on weekdays and from 8am to 6pm on weekends. You can also call 0870 042 0491 as an alternative number to call.


MyHermes Technical Support

For technical support such as forgetting your account’s username or password, call a customer service advisor on 0330 333 6556. You can call the number if you are experiencing a delay in delivery or you got a damaged product delivery.


MyHermes Complaints

To make a complaint, you can call Hermes head office phone number on 0844 543 7411 or call the general enquiries contact number on 0330 333 6556. Calling any of these phone numbers will provide you with working solutions that will ensure that your complaints are resolved.

If you do not get a resolution for your complaint, then you can take another step further by sending an email with the full details of your issue to customer.relations@hermes-europe.co.Ireland. You will receive a response as well as consistent update on the progress and hopefully a solution will be arrived at in no time.

If your issue still does not get resolved after the second step, then you should contact the phone number and ask for the Customer Relations Manager.


Live Web Chat

You can make use of the live chat feature on Hermes website or you simply visit this link; http://support.myhermes.co.Ireland/app/chat/chat_launch/. An advisor will be on hand to respond to any question or enquiry you have.

You can use the live chat to resolve any number of issues ranging from technical support for your account, make an inquiry into your parcel drop-off or delivery. The web live chat is available between 8am and 8 pm on weekdays and between 8am and 6pm on weekends.


Contact Hermes Customer Support via Email

To write an email to Hermes customer support, use their official email portal http://support.myhermes.co.Ireland/app/ask to provide details about your request, enquiry or query regarding a variety of issues such as parcel delivery, your Hermes account, drop-off point amongst others.


Social Media

Due to the number of parcel delivery Hermes handle every year, there is the need for the company to have a lot of channels through which customers can reach them.

Hermes is active on social media and their customer support advisors are always on hand to attend to your requests