Dart charge system is a free flow electronic charging system which began in 2014 in the United Kingdom. Dart charge is a charge levied upon crossing the Dartford-Thurrock River crossing or the ’Dartford Crossing’ in the United Kingdom.
The crossing had not been tolled until April 2003. In November 2014, the passengers could no longer pay the charge in cash and an automatic number plate recognition charging scheme started.
A well-established Dart Charge customer service department is available for ‘Dart Charge’ for airing complaints, addressing enquiries and providing other customer support services. Dartford crossing contact is regulated by Emovis on behalf of Highways England and the Secretary of State for Transport (they invite complaints from the users to help them improve the service).
Dart Charge Contact Number
Dart charge customer services is available 5 am to midnight, seven days a week. The support centre is open even on public holidays to ensure that customers receive the best support service, so the company offers Dart Charge contact number that is available on their website for contacting from somewhere within the United Kingdom is 0300 300 0120.
Dart charge has started an online support service where information about dart charge can be received and issues can be resolved. The online complaint service is available under the ‘Contact Dart Charge’ option on the website, along with guidance on how to make a complaint.
If you are disable you have not to pay Dart Charge, your vehicle will be verified and no actions are required. For further information about this kind of cost exemptions, call Dart Charge phone number and they will confirm you this information.
Dart Charge Customer Service
The contact form requests for customer’s name, email address, vehicle registration number and dart charge account number. The customers are required to state whether the compliant relates to local resident’s discount scheme, personal accounts, fleet/ commercial accounts, foreign vehicles, penalty charge notice, billing, general enquiry or othe complaints.
The enquiry information box restricts enquirers to write sensitive personal or financial information for confidentiality purposes.
When making an online complaint if the complaint relates to a specific crossing, the complaint must set out the date(s) of crossing, Vehicle Registration Number, dates and times of previous dealings with customer support centre and any further relevant information. Complaints are addressed through email, to Dartford crossing phone number or post by Dart Charge support centre.
For appealing against the penalty charge notice, the support service either request to follow the instructions on the Dart Charge customer documentation or make an online representation through the website. The instructions for appealing against PCN are provided in the notice.
For freedom of information requests, Dart Charge customer service provides an alternative procedure and the form for airing general complaints cannot be used. The Dart Charge UK website provides guidance on how to make an FOI request and the request is required to be sent at email@example.com.